FAQ and Policies

Thank you for supporting our small batch hatchery! Our goal is to provide healthy chicks, well-started chicks and a great experience for every customer. Please review the guidelines below before placing an order.

Availability  

• All sales are first-come, first-served based on current hatch availability.
• We do not take pre-orders for pullets or point-of-lay birds.

Chick Sales

• Priority is always given to day-old chick sales.
• Pullets or adults are only available If chicks do not sell out. Contact for availability.

Minimum Order

• Minimum order of 3 chicks to ensure proper socialization and warmth.
• Exceptions may be made if you already have chicks of similar age at home.

POL Sales

• We do not sell point-of-lay hens. 

Pick-Up Only

• Farm pick-up in Cowichan Valley, BC.
• No shipping or delivery available at this time.

Chick Guarantee

• We provide a 5-day live-chick guarantee.
• Replacement only, based on case-by-case review.
• We cannot guarantee sex with unsexed chicks, future health, behaviour, or production.

Payment

• Payment is required at pick-up unless otherwise arranged.
• All sales are final once chicks leave our care.
• Cash or etransfer

Your success matters to us! However, care conditions at home play the biggest role in chick health.

Chicks require a safe, clean, temperature-controlled brooder with:

• Poultry Heat lamp or brooder plate — must maintain proper warmth
• Clean, dry bedding (avoid slippery surfaces)
• Fresh water with electrolytes for the first few days
• High-quality chick starter feed

We’re here to help — but your research and preparation is essential.

We strongly encourage first-time chicken keepers to:

• Research breed needs, predator protection, coop sizing, and feed requirements
• Be prepared with a brooder setup before pick-up
• Connect with local vets or poultry support groups when needed

More to consider:

• Breed characteristics (colour, comb type, egg colour, size, temperament) are based on best genetic expectations but individual variation may occur.
• We reserve the right to refuse sales if we feel chicks will not be safely cared for.
• Please arrive on time for your arranged pick-up window to reduce stress on chicks.

We do not vaccinate our chicks